Refund & Cancellation Policy

This policy applies to all orders placed with NIDAN INTERNATIONAL (trading as Shashwat Restaurant), whether at the restaurant, by phone, through our table QR codes or online. Because we serve freshly cooked, perishable food, cancellations are possible only before preparation starts.

1. Cancelling an order

• Online / QR prepaid orders can be cancelled free of charge within 5 minutes of placing the order, or at any time before the restaurant accepts it, by calling +91 84343 19700. You will receive a 100% refund.
• Once our kitchen has started preparing your food, the order cannot be cancelled or refunded.
• Dine-in orders may be changed or cancelled by telling your server before the dish is sent to the kitchen. Items already prepared will be charged.
• Table reservations with advance payment: the advance is refunded in full if you cancel at least 2 hours before the reserved time. For later cancellations or no-shows the advance may be retained or, at our discretion, adjusted against a future visit.

2. Cancellation by us

If we cancel your order (for example, an item is unavailable, the kitchen is closed), you will receive a 100% refund of the amount paid, or a refund for the unavailable items only if you accept the rest of the order.

3. Wrong, missing or unsatisfactory food

• Please check your order at the time of pickup.
• If an item is missing, incorrect, spilled or not of acceptable quality, inform us within 2 hours by calling +91 84343 19700 or emailing shashwatrestaurant10@gmail.com with your bill number and, where possible, a photo.
• After checking, we will either replace the item or refund its price.
• At the restaurant, please tell the manager on duty and we will replace the dish or remove it from your bill.

Refunds are not given for a change of mind after preparation, for personal taste preference on a correctly prepared dish, or for food not collected.

4. How refunds are paid

• Approved refunds for online payments are made to the original payment method (same UPI ID, card, bank account or wallet) through Cashfree Payments.
• We initiate the refund within 2 working days of approval. It normally reaches your account within 5-7 working days, depending on your bank.
• Payments made in cash at the restaurant are refunded in cash at the restaurant.
• If money was debited but your order was not placed, the amount is reversed automatically, usually within 5-7 working days.

5. Contact for refunds

Nisha Mathur (Proprietor), NIDAN INTERNATIONAL, 1st Floor, Sai Bijauli Complex, Beside Reliance Jewels, Opp. Maveshi Hospital, M G Road, Aurangabad, Bihar - 824101, India
Phone: +91 84343 19700 · Email: shashwatrestaurant10@gmail.com